Returns
- Eligibility: Items are eligible for return within 30 days of the original purchase date. To be eligible, the item must be unused, in its original condition, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Process
- Contact Us: Reach out to our customer service team at [email address or phone number] to initiate your return. We’ll provide you with a return authorization and instructions.
- Return Shipping: Please note that customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
- Refunds: Once we receive and inspect your item, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us directly.
Non-Returnable Items
Certain items are non-returnable, including:
- Sale or clearance items
- Gift cards
- Custom or personalized products
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt for a replacement or refund.
Need Help?
If you have any questions regarding your return, please don’t hesitate to contact our customer service team. We’re here to ensure you have a smooth and satisfactory experience!
